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Onboarding Assistants

Onboarding Assistants are crucial to making the onboarding experience for a new Hyletic team-member a positive one. New Job Anxiety is a reality for many people, and the adjustment to Hyletic might be particularly challenging for new Hyletic team-members who may not be used to our all-remote culture. That's why it's important that all new Hyletic team-members be assigned a buddy who is ready, willing, and excited to assist with the onboarding process.

Not only are buddies helpful to someone that has just started with Hyletic, but also to a team member transitioning to a new role within Hyletic. When someone migrates to a new team / department, it is highly recommended that managers assign a Career Mobility buddy in the issue to help support the team members that are busy migrating.

Buddy Responsibilities​

  1. The first and most important thing a buddy should do is schedule a call with the Hyletic team-member. We attempt to match (as best as possible, anyway) time zones between the Hyletic team-member and their buddy so that as soon as the Hyletic team-member logs on, you, the buddy, can be there ready and waiting to welcome them to the team.
  2. Check how far the new Hyletic team-member has gotten in their onboarding / career mobility issue. The onboarding / career mobility issue that all new/transitioning Hyletic team-members are assigned can be overwhelming at first glance, particularly on the first day of work. Check to see how much, if any, the Hyletic team-member has done by the time your call happens, and offer some direction or advice on areas the team member may be having trouble with.
  3. Remind them about introducing themselves. Remind the new team member to introduce themselves. Encourage them to write a little personal note, and if they're comfortable, include a photo or two!
  4. Ask where they need help and connect them with the experts. Onboarding Assistants should make the effort to connect new Hyletic team-members with subject matter experts if your assigned team member requests additional help in a given area.
  5. Check in regularly. You may very well be the first friend the new Hyletic team-member makes on the team. Checking in with them regularly will help them feel welcome and supported.
  6. Provide backup if needed. If you plan to be out, during a new Hyletic team-member's first few weeks, please ensure that a backup onboarding assistant is available to offer support.