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Ux department

Hello!​

We're the Hyletic User Experience (UX) department. We comprise the following areas to support designing and building the Hyletic product.

Our goal is to make our product easy to use, supportive of contributions from the wider Hyletic community, and built for a diverse global community. We want Hyletic to be the easiest and most delightful product in its class.

How we work​

  • We support all users from beginners to experts. We believe that Hyletic software should be unintimidating and accessible for a beginner, without oversimplifying important features for advanced users. We stay with users every step of the way to help them learn fast as a beginner and then become an expert over time.
  • We're building one product, together. We're highly focused on ensuring that no matter how big our product gets, the entire experience stays cohesive, consistent, and interconnected.
  • We're humble facilitators of user experience design. Everyone is a designer; everyone can contribute. We are not egotistical, moody experts who alone hold the keys to user delight. We encourage Product Managers, Engineers, and the wider Hyletic community to contribute to creating an exceptional user experience.
  • We look for small changes and big impacts. Sometimes the simplest, most boring solution is what is needed to make users successful. We want our UI to stay out of the user’s way. We work iteratively to make modest but valuable changes that make users more productive, faster, and better at accomplishing their tasks.
  • We're informed by empathy. We’re human, and we design for humans, so we strive for understanding, self-awareness, and connection. We are quirky, and we introduce our quirks into designs when appropriate.
  • When we find problems that are simple to fix, we are empowered to make those changes ourselves. If a change will take you less than 15 minutes to make (for example, a minor change to our website or microcopy in the product), then start with an MR instead of an issue. By making the change yourself, you are taking immediate action to improve our product, and you might learn a new skill, too! If it seems simple, but you have questions, remember that there are people who can help you with code changes both in the UX department and across the company.

Areas of Responsibility​

  • Navigation: Navigation is an extremely important part of the user experience. Our goal is to design the navigation structure around how users think about our product, not how we're internally structured.
  • System Usability Scale: We measure the usability of our product with the industry-standard System Usability Scale (SUS)methodlogy. Our UX Research team is responsible for defining our process and running the survey once per quarter, but all of UX and Product Management are responsible for attaining an industry-leading score.
  • UX Scorecards: As we grow our platform, we want to keep evaluating the user experience of various tasks and flows to make sure we are tracking progress and improvements over time. UX Scorecards are our framework for achieving this goal.
  • Category Maturity Scorecards: We listen to our users and grade the maturity of our product based on user performance and feedback. Category Maturity Scorecards is the methodology we use for these evaluations.
  • Technical Documentation: Our users need reliable documentation, as it helps keep track of all aspects of a platform and it improves on the quality of a software product. We manage docs, as well as related processes and tooling.
  • First Look: Inviting users into everything we do is important to us. First Look is our user engagement and research participant recruiting program, which enables us to connect with our users and get their thoughts on our product.
  • UX Showcase: Collaboration is one of our values.